“One factor in defining how much we enjoy an interaction is empathy: when our counterpart recognizes when we are frustrated, slows down when we’re confused, speeds up when we’re impatient, etc. For a more humane experience empathy is necessary, and that’s something machines are not good at yet. That’s why interaction with software, even an intelligent one, is still pretty unsatisfying (unlike in the movie "Her"). To even approach human capability, intelligent assistants must recognize and adapt to the user’s state, whether that involves awareness, emotion, or comprehension.”

SOURCE:

https://www.infoq.com/news/2019/08/artificial-intelligence-design/